FAQ

Question about projects

• What types of projects are found on Fiatope?

  - Innovative, ambitious and solid projects.

  - Projects in the targeted fields of medicine, education, renewable energies, environment, technologies, culture. These areas also correspond to the development priorities of the countries of the South. Fiatope works with a network of partners.

• How to contribute to a project?

  You have to be registered in fiatope to be able to contribute.

  1. Vous Choose your favorite project and click on "contribute".
  2. You then choose the amount of your contribution.
  3. You end the procedure by entering your credit card information on a secure page. This information is not known to the platform. They pass through it encrypted and are managed safely by our partner who receives your contribution and places it on a Crédit Mutuel Arkea account. The partner company has an authorization from the Banque de France.
     You can also pay by check. Simply send or deliver a check to the project developer. This one will make a scan that it will send to Fiatope. Your contribution and your name will then appear on the project page. You can ask the project leader to keep this contribution anonymous. Finally, the check will only be touched by the promoter if the campaign is successful (collection objective reached).

• Is it possible to contribute anonymously?

  It is possible on Fiatope to make an anonymous contribution. Neither your contribution name nor the amount of your contribution appears in the list of contributors. To do this, check the corresponding box on the contribution page.

• What if the project I supported did not reach the minimum required?

  Your contribution is canceled and the project holder does not receive any money. It is an operation “white”,And you are automatically reimbursed in Fiatope credits. You will be able to support another project.

  You can also ask Fiatope for a refund on your blue card of your contribution. If you contributed by check, the project proponent will take back with you to return your check.

• How to start a project?

  You have an original project to realize in a country of the South. Wherever you live, submit your project to us. The submission is done in three clicks. Upon verification of the eligibility criteria and the financing capacity of the holder via his network, the project will be approved. You will receive an email to this effect. The project then appears in the category"Soon on Fiatope"

  Prepare your communication thoroughly. Indeed even people that you would have thought easy to convince can prove more demanding on your purpose. Similarly, your donors may be people you do not know but who are interested in your ambition. You will have to convince any Internet user who visits www.fiatope.com to finance you.

  Once your campaign seems ready to be funded, we put it online. You can then inform your network. It will be your first relay to Internet users.

• How to present your project?

  At the time of submission of the project, a certain amount of information must be provided. This is the category of the project, its title, the amount targeted, the duration of the fundraising campaign, the description of the purpose of the collection ....

  Once the campaign is submitted and awaiting validation of Fiatope, you can continue to enrich the project description with photos, a video, a description of how you plan to use the funds. You can also specify if applicable your rewards system.

• Which projects are eligible?

  We select projects for educational, health, socio-economic development, environmental protection, cultural outreach, solidarity or citizen outreach.

  Not eligible:

  - Incomplete projects: without presentation of the project owner, without details of the budget, without a full counterpart plan, etc ...

  - Projects that have no collective scope

  - Projects whose purpose or purpose is racist, violent, abusive, defamatory, revisionist, defending war crimes, pedophile, calling for murder or inciting suicide, inciting discrimination or hatred.

  - Projects that relate to the physical integrity of the project proponent or its supporters

  - Projects whose content reproduces, without authorization, a work protected by intellectual property

  - Funding of religions or sects

  - Projects duplicated on other fundraising sites

• How to set the objectives of the project?

  It should be noted that the difficulty of achieving your goal increases with the amount requested. This requires more work on the project and its promotion and especially needs to be related to the financing capacity of your network.

  It is therefore necessary to remain realistic about the amount requested, both in relation to what you can reasonably expect from your potential support and in relation to your ability to carry out the project.

  Fiatope works on the principle of "all or nothing". It is always possible to recover more than your budget ... but never less! So it's better to settle your budget in a clever way, and work to go beyond it, rather than set a goal that meets all needs and increase the risk of missing the mark.

• How to inform your network?

  Your family, friends, professional or social networks are your first supporters. Make a post on your facebook wall or send a tweet automatically from fiatope.com. You can also send the project link by mail or in a newsletter.

  Throughout your campaign, enrich your communication and stay in touch with your sponsors.

• How to promote your campaign?

  The success of your campaign requires a promotional signing job. We give you advice and recommendations as you prepare to start your collection.

  Be careful in presenting your project (description of your objectives, multimedia enrichment, use of budget ...)

  Throughout your campaign, Fiatope also accompanies you to maximize your fundraising.

• Is it possible to change the project information?

  It is not possible to change the main description of your project once it has been approved and published on the site.

  The title of the project, the target amount and the end date of the project are not modifiable. This is why it is important to take time to inform this information.

• Comment annuler un projet?

  You can cancel a running campaign. You will not receive any funds. All the people who supported the project receive an email notifying them of this cancellation and these people will be automatically reimbursed (in Fiatope credits).

• On what principle does funding work?

  Projects are funded on an "all or nothing" basis. That is, a project that has not achieved its goal at the end of the campaign will not be funded and contributors will be reimbursed.

  To ensure that the means requested by project holders are realistic and correspond to the sums they are able to raise through their network, Fiatope carries out a preliminary analysis of their financing capacity. Projects are likely to succeed as opposed to a system where the result of the camapgne would be paid in all cases to the project proponent.

• How are the funds perceived?

  At the end of the visibility period on the site and if the objective is reached, the collection is paid to the bank account of the structure which will carry out the accomplishment of the project.

  Indeed, to mitigate the risks of misuse of the funds offered by committed patrons, Fiatope decided not to pay the collection directly to the project promoters but to its local partner to accompany.

  Once the fundraising campaign has been successful, Fiatope draws up an accompanying contract between its local partner responsible for collecting the funds and monitoring the progress of the project and the promoter.

Question about Fiatope

• Who can use Fiatope? How much does it cost?

  Anyone, regardless of their country of residence, can register on Fiatope to interact with the community, create, discover and support projects presented on the platform.

  Registration, consultation and project creation are completely free.

• What accompanying Fiatope?

  We also seek to maximize the chances of project success by providing project managers with recommendations, coaching on how to present their project and how to manage their campaign.

  We also answer any questions you may have as a project proponent for the life of your project.

• What is the amount of commission charged by Fiatope?

  Fiatope receives commission only on the amounts collected by successful projects. If a project does not achieve its objective, no commission will be applied.

  The Fiatope commission depends on the volume of funds collected on the project. It is calculated in steps.

  The bearings:

  • from 0 to 20 000 Euros -> 6,5%
  • more than 20 000 Euros -> 5%

• What is the process for selecting Fiatope projects?

  Projects on Fiatope are selected in two stages:

  First level of selection

  You initially submit an abstract of your project which we approve quite quickly (24h). It is a matter of validating only the scope of the project at this stage. We receive many projects and must filter out those projects that do not fit the Fiatope perimeter before the porters spend more time describing them.

  Once you have received the approval e-mail, you complete the detailed description of your project in the project modification page which is communicated to you in the e-mail. At this stage, once the description is completed, we put the project in a project file to validate. The answer will be within 5 working days.

  Second level of selection

  We therefore submit the approved projects on a weekly basis to a jury composed of Fiatope Ambassadors. They select projects according to 5 criteria:

  1. The loyalty of the spirit of the project to the fiatope core values
  2. The ability to have an impact on one or more of Fiatope's priority themes and contribute significantly to the economic development of the region
  3. Expertise of the project team in the field of action
  4. The previous references and the seriousness of the project team or the structure that houses the project
  5. The viability of the project and its business model

• What is the contribution and recovery circuit of the collection on Fiatope?

Question about the account

• How to manage your profile?